Help Centre
Keep play fun. You can set limits, take a pause or close your account at any time. Need outside help? Reach out to GameSense, Gambling Therapy, Gamblers Anonymous, Kindbridge Behavioral Health or the YMCA Youth Gambling Awareness Program.
Which documents will you ask me for, and when?
We verify your identity (KYC) and your location before any deposit. If we need a document from you, we will tell you by email.
How much can I withdraw, at minimum and maximum?
You can withdraw from C$50. We state no withdrawal limits.
Who can play, and from where?
Minimum age to play: 19. Your location counts too. Online casino games have to be legal in your area at the time you play, and we confirm where you are using geolocation.
How do I open an account?
Hit Join, enter your details and pass our KYC and location checks. Then make a first deposit of C$20 or more to fund your account.
How fast do withdrawals arrive?
Most methods: 1 to 4 hours. Bank wire: up to 12 hours.
Do you charge fees?
No. Deposits and withdrawals come with zero casino fees from us.
How do I put limits on my deposits or time spent playing?
From your account, cap your deposits, wagers or stakes and add time alerts. A reduced limit kicks in at once. An increased limit needs a 24-hour wait. Need time out? A cooling-off period can pause your account for one day up to six weeks.
How does the loyalty programme work?
Each wager in Sudbury Rewards collects comp points plus Reward Tokens. Use them in the rewards store for bonuses and free spins. Only invited players reach the top tier, which includes a VIP host.
How can I protect my account?
Set a strong password reserved for this account alone. Keep your sign-in details private. KYC and geolocation checks give your account an extra layer of protection. Notice anything odd? Email support@sudburycasino.app.
Safer play tools
- Deposit, wager and stake limits you set yourself
- Pop-up reminders and alerts on your time played
- Cooling-off pause: pick 24 hours to 6 weeks
- Self-exclusion or full account closure
- A short self-test to see how you play
- Identity (KYC) and location checks happen before you make your first deposit
- Limit decreases work right away; increases kick in after 24 hours