Your Privacy
What information do we collect?
- Account details: your name, email address, username, date of birth and home address
- Verification: ID documents and location checks required before your first deposit
- Payments: records of your deposits and withdrawals, plus the payment methods you use
- Play: bets, wins, game history and the limits you set
- Technical: IP address, device and browser details
- Support: the messages you exchange with us by email
On what legal grounds do we use it?
We process your information to operate your account under our Player Agreement and to comply with Canadian identity, age and anti-money laundering requirements. We also rely on our legitimate interest in protecting the security and fairness of the site, and on your consent for marketing.
My data: what are my rights?
- Access: get a copy of what we hold about you
- Correction: update any inaccurate or outdated details
- Deletion: request that we erase it, unless a legal duty requires us to hold it
- Objection: object to certain uses, including marketing
Send your request to support@sudburycasino.app. Once we have verified your identity, we act on it.
How do we keep it secure?
Our safeguards include encrypted connections, limited staff access and monitored systems. Your data is visible only to people whose job requires it.
Who do we share it with?
- Payment processors that handle your deposits and withdrawals
- Identity, age and location verification services
- Service providers that host our systems, send email and supply games
Information is also shared when the law demands it. Your data is never sold.
Can this page change?
Yes. We post updates here with the new date and tell you by email or at login if a change is significant.
How long do we keep it?
Under Canadian anti-money laundering law, we must keep account, verification and payment records for a set period, including after an account is closed. After that, we delete the records or anonymize them.
Why do we use it?
- To set up and operate your account and pay out your winnings
- To confirm your age, identity and where you are
- To prevent fraud, money laundering and underage play
- To apply the play limits and breaks you choose
- To answer your emails
- To send offers, only if you agree
Does my information leave Canada?
Some partners process data beyond Canada's borders. When that happens, contractual terms and safeguards keep your information at a level of protection comparable to Canada's.
What about players under 19?
Sudbury Casino is open to players 19 and over only. Find an account belonging to someone under 19? That account is shut down, and every record we are not obliged by law to hold is deleted. Full details are in our 19+ Policy.
Do you use cookies?
Yes. Our Cookies and Tracking page covers what they're for and how to control them.
How do I control marketing?
We send offers only to players who opt in. To stop receiving them, change your account settings, use the unsubscribe link found in our emails, or email us whenever you like. Messages about your account and its security will continue.
How can I reach you with a privacy question?
Email support@sudburycasino.app.